FlyCulture from Etihad Cargo

 

We recognise that owners and museums place a great deal of trust in their logistics companies and airlines when transporting valuable and rare pieces of art and instruments.

That's why we have introduced our tailored service called FlyCulture.

FlyCulture is designed to transport your customers' valuable paintings, sculptures and musical instruments across the globe safely, securely and discreetly. These three values underpin this bespoke service offering.

 

Safety

Etihad Cargo's number one priority is safety - not only of our aircraft and operations but also of your precious shipments. Our processes and procedures have been designed and tested by a number of specialist logistics companies to ensure that we have the high level of quality demanded by the owners who require safe air transportation.

 

Trust

Etihad Cargo’s vision is to be your trusted air cargo carrier of choice. To achieve our vision, our products and services must deliver and have ingrained in their DNA, the trust of you, our customers. FlyCulture has built-in trust from the booking process through to delivery at the destination airport.

Alongside your specialist logisitics company, we work with police and customs authorities at the origin, destination and at our hub in Abu Dhabi to provide a smooth transition through legal formalities.

 

Discretion

We understand how important it is that details of movements of valuable art or instrument shipments do not end up in the wrong hands. We operate on a need-to-know basis when FlyCulture shipments are being transported.

If requested, we will keep a courier or nominated person informed of the progress of the shipment at each stage of its journey.

What does the FlyCulture service include?

 

Our FlyCulture service will provide you and your customers:

  • Dedicated pallets
  • Cool room storage at the temperature required
  • Confirmed booking on requested flight (only higher priority is live animals or human organs/remains)
  • Contact with an onboard courier or agent
  • No stacking of items on top of each other
  • Requesting positioning of our aircraft close to the Abu Dhabi Cargo Terminal for major and high value shipments (over $10m)
  • Minimum cut off times for delivery to origin; agreed when size of shipment known
    • Enhanced handling
    • Pre-alert messaging from origin and destination
    • Monitored through the Abu Dhabi Cargo Terminal by a dedicated trained Etihad Cargo handling team
    • Confirmation from destination of arrival in good order
    • Priority delivery at destination

 

The following table shows how the FlyCulture service compares to our General Cargo and FastTrack products, which can also be used for lesser valued items.

If your shipment is large enough to require a freighter aircraft, we will provide a seat for a courier to accompany the valuable shipment. We will also provide a single Economy ticket for the courier to return to the same origin (subject to availability).

A comparison of our products and services

Who should you contact about FlyCulture?

Walter Jones

Mob : +27 73 748 4331

Email : WJones@etihad.ae

Jesse Cohen

Tel: +1 212 554 1363

Mob: +1 917 847 7151

Email: JCohen@etihad.ae

Colin Nicholls

Mob : +61 (0) 403 457499

Email : CNicholls@etihad.ae

Jennifer Smith

Tel : +44 (0) 208 5646952

Mob : +44 (0) 7825 210228

Email : JenniferS@etihad.ae

 

Alan Fitzpatrick

Tel : +44 (0) 161 4352305

Mob : +44 (0) 7557 985115

Email:  AFitzpatrick@etihad.ae

Suleman Merchant

Tel : +91 114 0894006

Mob : +91 85 27087771

Email : SMerchant@etihad.ae

Bader Al Ali

Tel: +971 (2) 5111117

Mobile:  +971 (50) 6662611

balali@etihad.ae

 

David Whitelaw

Tel: +971 (2) 5114816

dwhitelaw@etihad.ae

Jacqueline Hanlin Ni

Tel : +8 621 51751500

Mob : +86 135 01658881

Email : JacquelineN@etihad.ae

Panaya Wibulyanon

Tel : +66 225 70504

Mob : + 66 090 6326921

Email : PWibulyanon@etihad.ae

 

Bernard Lee

Tel : +65 654 24793

Mob : +65 849 96851

Email : BernardL@etihad.ae

Let us help you with your enquiry

* In order to provide you with our services, it is necessary for us to have accurate and current information about you. Before sending the completed form to us, please check it to have all the provided information accurately. If you are concerned that any of the information we hold about you is incorrect, out of date or may be used inappropriately, please contact us in any forms set out in our contact details section.

Needs more help? Speak with us 


With our 24/7 operational call center, you can reach us anytime to help you with your inquiry

Contact your local Etihad Cargo office