Privacy Policy


Etihad Airways P.J.S.C. is a Public Joint Stock Company established by Emiri Decree and incorporated in the Emirate of Abu Dhabi, United Arab Emirates. Etihad includes Etihad Airways, Etihad Holidays, Etihad Cargo and its associated brands, products or trade names from time to time. The Website is owned and operated by Etihad Cargo. 

Etihad Cargo , as data controller is responsible for the processing of any personal information you provide to the Etihad Cargo Website and is notified where required in each country under the relevant data protection legislation of that country.

Etihad Cargo  takes its responsibilities regarding protection of personal information very seriously. This policy explains how we use personal information we may obtain about you. By using the Etihad Cargo Website you consent to this policy. By submitting your personal information you consent to the use of that personal information as set out in this privacy policy. If our privacy policy changes, we will post the changes on our Website. Continued use of our Website by you will signify that you agree to such changes.

Please note that all products and services are supplied subject to our Terms and Conditions and General Conditions of Carriage.

When you use services provided on this Website, you will be asked to provide certain information such as your name and contact details. We will hold, store and use personal information (which will be processed with/by electronic and non-electronic means) in the following ways: 

  • To register you with the Etihad Cargo Website and administer our Website services, such as requests for shipping cargo
  • Fulfil any agreement we have with you,
  • Providing you with our services, including personal cargo services;
  • Providing you with the possibility of submitting a purchase order;
  • To administer our Cargo Loyalty Program policy when it is implemented.
  • Answer any queries, including feedbacks, claims, complains which you may send us;
  • To allow you to contact us in different forms as set out on this Website;
  • To help detect and prevent criminal activity; and
  • For any other purpose notified on this Etihad Cargo Website.

We work closely with a number of trusted partners with whom we need to share personal information to help us provide our services. These include:

  • Our group companies around the world, including other Etihad divisions such as Etihad Airways;
  • Service providers who work with us to help provide our services and contractors who help us run our operations;
  • Companies to whom we transfer or may transfer our rights and duties under our agreement with you.
  • To customs and/or immigration departments or other regulatory authorities in the country of your shipment departure and/or destination in order to comply with the law in those countries, and if we have a duty to do so, or if the law allows us to do so;
  • To employees, contractors and other third-party agents of Etihad for any of the above.

Please note that some of the above mentioned data recipients may be based in territories such as the United Arab Emirates or the United States of America, whose laws do not offer, in the opinion of the European Commission an adequate level of data protection.

If you would like to know more about who we share your personal information with please contact us   online or write to us (Etihad Cargo – Ethics & Compliance Office, PO Box 35566, Abu Dhabi, United Arab Emirates).

When you request a shipment booking on our Website, we offer the use of secure server software (SSL) that encrypts all information you input before it is sent to us. This ensures that the information is reasonably protected against unauthorized interception.

We also follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access to that information.

We endeavor to take all reasonable steps to protect your personal information as outlined above. However, we cannot guarantee the security of any data you disclose online. 

Where you disclose information to us using your mobile device, please ensure that it remains safe. We cannot be held responsible for any data misuse arising from unauthorized access to your device.

Please also consider that our Website may link to other websites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked websites.

In some countries, you have the right to see or access the personal information we hold about you. We may charge a small fee for processing this request (where permitted by law). To receive a copy, please write to us (Etihad Cargo – Ethics & Compliance Office, PO Box 35566, Abu Dhabi, United Arab Emirates) or contact us to send your request via the web.

If you are concerned that any of the information we hold about you is incorrect, out of date or may be used incorrectly, please contact us; or write to the address above to report your concerns and we will take appropriate steps to amend our records. These arrangements are without prejudice to any statutory rights you may have in your country to require us to rectify, cease processing and / or delete certain records, or enforce privacy rights before a local data protection supervisory authority.

If you are in Spain, please note that you can exercise your rights to cancel our processing of your data, and to object to the processing of data, by any company in the Etihad Aviation Group, free of charge.

We need to transfer the personal information referred to in this policy across the EAG to help our business operate efficiently. We also allow third-party service providers to process personal information where this is needed in connection with a service they provide to us. These arrangements may involve your personal information being located in various countries around the world. The countries to which we commonly disclose your personal information include the United Arab Emirates, where we have our head offices, the countries where we provide our services and the countries from where you contact us. Some of these countries, for example, the United States of America and the United Arab Emirates, may not have data protection laws that provide an equivalent level of data privacy protection as the laws in your country of residence.

When in these countries, your personal information may, where legally permitted, be disclosed as allowed by applicable law. This may include providing access to foreign courts or governmental authorities but we will only do this where we are legally  permitted to do so.

We will use personal information for purposes set out in this policy and always strive to adopt the highest standards of privacy protection, wherever your personal information is located and adopt appropriate measures (consistent with locally applicable privacy laws) to secure an adequate level of privacy protection.

A cookie is an element of data that a website sends to your browser, which then stores it on your system. Cookies may collect personal information about you. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make Etihad Cargo Website more user-friendly by, for example, allowing us to take you to the language site of last use, so that we can give you a better experience when you return to our Website.

A cookie will be deployed on your device when you visit the Etihad Cargo Website unless you indicate that you do not wish this to happen or if you have turned this feature 'off' in your web browser settings.

For more information about how our cookies work and information about how to manage your cookie settings please visit our Cookie Policy.