Etihad Cargo has certified international ground handling services company Swissport International Ltd as its first Preferred Handling Partner (PHP). Etihad Cargo is the fast-moving cargo division of United Arab Emirates’ carrier, Etihad Airways.
Only companies who meet the high service performance standards of Etihad Cargo and can assure consistency in quality across their regional operations can be certified a Preferred Handling Partner.
Photo caption (from left to right): Etihad Airways Vice President Cargo, David Kerr and Swissport Executive Vice President Cargo Services, John Batten shake hands on the new PHP deal.
Etihad Cargo has specific performance benchmarks in the areas of safety, security management, regulatory compliance, training, IT interfaces, business planning and risk management.
The two-year PHP certification with Swissport is focused initially on six Etihad Cargo stations; Athens, Geneva, Larnaca, Nairobi, Seoul and Toronto.
Etihad Cargo hopes to expand cargo operations with Swissport at other destinations over time, in addition to enhancing cargo handling at more than 100 off-line Swissport destinations which Etihad Cargo offers in conjunction with partners.
Kevin Knight, Chief Strategy and Planning Officer at Etihad Airways, said: “Swissport is world-renowned and has an enviable track record in providing high-quality and efficient ground services to cargo operators.
“Following an extensive audit of their corporate procedures and compliance with Etihad Cargo’s expectations, we believe this PHP certification not only makes sound business sense, but the synergies derived from the deal also raise the bar for other suppliers to join our Etihad Cargo PHP program.
“The Etihad Cargo-Swissport PHP deal will standardise the product and service we jointly deliver, strengthen our network operations, and enhance the reliability and quality of ground handling services to our customers. We look forward to developing this partnership into one of mutual confidence and trust, and maximising the returns on our commercial operations.”
John Batten, Executive Vice President Cargo Services at Swissport International Ltd. said: “We are proud Etihad Cargo has chosen us as their first ever Preferred Handling Partner and we look forward to close cooperation as we provide the highest quality services and processes to further develop and expand our partnership into the future.”
Swissport International Ltd. and Etihad Cargo are both members of the International Air Transport Association’s Cargo 2000 (C2K) industry group. The group’s mission is to create and implement a C2K quality standard and management system by bringing about greater efficiencies, improving customer service and reducing costs in the worldwide air cargo industry.